FAQs for Original Artwork/Customs

 1.    How am I able to get in contact with you?

You can reach me at my business email: thardydesign@yahoo.com, Facebook messenger or Instagram Direct Message.


    2.    Am I able to pick up/meet up for the contents of my order? 

Yes, if you live in the Wilson area & would like to meet for your pieces, we can. After 30 days, if the order has not been obtained, it will be cancelled to the original purchaser, resold or covered up. 


3. What’s the turnaround response time in regards to custom requests, pending orders, disputes & refunds? 

Although, I still work full time, i try my best to get with clients ASAP plus depending on my workload with projects, business emails and social media inquiries will be answered up to 48hrs. Inquiries generally take 2-48 hours to reply to, varying by subject matter. Please be patient with me, as I am a one woman show running a professional business. 


    4.    Do you have a return policy?

Items delivered damaged/open can be returned within 21 days for a full refund. Items that are lost or undeliverable to the recipient, will be recreated and shipped at no cost to the client. 


    5.    How long will my order take to ship?

Handling and processing of your order will take approximately 7-15 days to complete the order and ship it out. When your order has shipped you will receive a notification from me saying that your package has shipped. If you have NOT received this email that means your order has NOT been shipped. If you’ve ordered multiple items, (examples: prints, hat, large original paintings) they will ship separately to reduce the chance of damage. If I have separated your order, I will contact you with multiple tracking numbers, itemized. 


Thank You For Supporting & Obeying T Hardy Design LLC Policy